Effective Date: 2025-03-31
1. Who We Are
Our website address is: https://zoles.com.au.
ZOLES designs and provides custom-made insoles through our digital platform and mobile app. We are committed to protecting your privacy and handling your personal information in a responsible way, in accordance with the Australian Privacy Act 1988 (Cth) and other applicable privacy laws.
2. What Personal Data We Collect and Why We Collect It
Comments When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam. An anonymised string (hash) created from your email address may be sent to the Gravatar service to check if you use it. Their privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture (if any) is visible to the public in the context of your comment. Media If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.
3. Cookies
We use cookies to enhance your user experience, including cookies provided by trusted third parties such as Meta (Facebook), Google, and Klaviyo. If you leave a comment: You may opt-in to saving your name, email, and website in cookies. These are for your convenience and will last for one year. If you visit our login page: We will set a temporary cookie to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser. If you log in: We set cookies to save your login information and display preferences.
Third-party cookies: We use cookies and tracking technologies from: Meta (e.g. Facebook Pixel) for marketing and retargeting Google Analytics to analyse traffic and user behaviour Klaviyo for email marketing, signups, and behaviour tracking These services may collect information such as your IP address, browser type, pages visited, and time spent on site. You can manage cookie preferences in your browser settings and opt out of third-party data collection where applicable.
4. Embedded Content from Other Websites
Articles or pages may include embedded content (e.g., videos, images, articles). Embedded content behaves as if the visitor has visited the originating website. These websites may collect data, use cookies, and track your interaction with their content.
5. Who We Share Your Data With
If you request a password reset, your IP address may be included in the reset email. Otherwise, we do not sell or rent your personal data. We only share it with third-party providers when necessary to operate our website and services (e.g., payment processors, marketing tools, analytics).
6. How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. For users who register on our site (if applicable), we store the personal information provided in their user profile. Users can view, edit, or delete their personal data at any time (except username). Website administrators can also access and edit this data.
7. What Rights You Have Over Your Data
If you have an account or have left comments, you can request: A copy of the personal data we hold about you That we erase your personal data (excluding data required for legal, security, or administrative purposes) To request access or deletion, please contact us at support@zoles.com.au.
8. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Additionally, data may be processed or stored with third-party services outside of Australia, in accordance with data protection regulations and adequate safeguards.
9. Contact Us
If you have questions or concerns about your privacy or our use of your personal data, please contact us: support@zoles.com.au Website: https://zoles.com.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
